3 Star hotels in Manali are very particular about their services. All the Manali hotels and resorts recruit a highly professional staff. The most important staff member is the front desk agent who in other terms is also known as the virtual face of the hotel. Here is the must have qualities in front desk agent at hotel.
Calm and composed
At times, there is not even a single guests or hardly 3 to 4 rooms in a hotel occupied whereas at other times, the hotels are experiencing the rush hours causing Manali hotels rates to fluctuate profoundly. There are days faced by the hotels where the hotels are extremely busy. Being busy means more revenue and at the same time it also means more stress. In such a situation it is natural for an individual to lose cool in case of any negative or further stress causing situation. However, to be successful you need to keep this in mind that you can in no case afford to lose you calm. Here losing your calm can result in disastrous effect on your image and the reputation of the hotel. You ought to keep composed and develop the inner Zen so that you can remain calm as well as composed during the peak hours as well.
Wears a smile
You do not actually know the power of a smile if you have not used it to charm others. Yes, it is definitely true that smile is the most genuine as well as a warm gesture that has the courage to cure even the worst days. The first thing or a person that the guests encounters at a hotel is the front desk agent, it is thus mandatory for the same to wear a smile 24*7. True that it is not possible to convince yourself to smile all the times but this is how it goes, if you wish to lure the guests and keep them engaged then you ought to carry a happy face.
All in all, these are the must have qualities in front desk agent at hotel.
Source: https://honeymoonpackagesformanali.webnode.com/must-have-qualities-in-front-desk-agent-at-hotel/